For HP and Channel Partner Internal Use

SUPPORT COMMUNICATION - SERVICE ACTION ADVISORY

Document ID: c00775200

Version: 5

HP Color LaserJet 3000, 3600 and 3800 Printers - Cartridge Lock Replacement Procedure

Service Coverage Notice:

Unless otherwise specified, HP is responsible for part and/or labor costs associated with products that are under HP

warranty at the time of service.

Release Date: 2006-09-18

Last Updated: 2006-12-04

DESCRIPTION

The HP Color LaserJet 3800 Service Manual currently does not have instructions for replacing the main drive assembly or

the cartridge locks. The cartridge locks are currently breaking and, until June 2006, the only solution was to replace the

unit.

NOTE: This Service Action Advisory supercedes Service Advisory c00673707. Please use this Service Action Advisory

for repairs after 04-Dec-2006.

To view this repair on a video, please click on the link below:

ftp://ftp.hp.com/pub/softlib/software8/COL17123/lj-45472-1/tonerlock3.wmv

SCOPE

The products indicated in the table below are affected by this advisory.

Product #

Product Name

Service Note Number for Reimbursement

Q7533A

HP Color LaserJet 3000

Q7533A - C00775200

Q7534A

HP Color LaserJet 3000n

Q7534A - C00775200

Q7535A

HP Color LaserJet 3000dn

Q7535A - C00775200

Q7536A

HP Color LaserJet 3000dtn

Q7536A - C00775200

Q5986A

HP Color LaserJet 3600

Q5986A - C00775200

Q5987A

HP Color LaserJet 3600n

Q5987A - C00775200

Q5988A

HP Color LaserJet 3600dn

Q5988A - C00775200

Q5981A

HP Color LaserJet 3800

Q5981A - C00775200

Q5982A

HP Color LaserJet 3800n

Q5982A - C00775200

Q5983A

HP Color LaserJet 3800dn

Q5983A - C00775200

Q5984A

HP Color LaserJet 3800dtn

Q5984A - C00775200

Products and Serial Number Cross Reference ­ America's 110V and 220V

Product

Starting Serial

Ending Serial

Voltage

Number

Number

Number

Q5981A

CNABA00000

CNWBB72188

110V

Q5982A

CNABA00000

CNWBB54048

110V

Q5982A

CNABA00000

CNXBB30515

220V

Q5983A

CNACA00000

CNWCH30820

110V