Business Phone Systems

PBX Software for Hosted and CPE Deployments

No matter how big or how many location you have, you want to run our dedicated cloud PBX software for company. TBSOA can provide dedicated, public or private cloud based PBX which is a great choice for your company's business phone. TBS will provision your very own PBX on most popular operating systems Linux, in a virtual environments, in the public or private cloud, or on your premises. And it comes with a large set of features that gives you what you need for your users and for your server management.

hosted pbx business phone system sales and service

Cloud Solution

The Vodia PBX was built to run in public and private clouds from day one on virtual machines as well as bare metal as well as on standard LAN servers.

hosted pbx business phone system sales and service

Ready for OS X, Linux, Windows

A wide range of operating systems including MacOS, Windows, FreeBSD and several Linux variants makes it easy to deploy the software on standard servers.

hosted pbx business phone system sales and service

Highly Customizable Features

A large number of features known from traditional PBX and modern unified communication systems covers a wide range of requirements from various industries.

Multi-Tenancy

What is standard for email for a long time, is now also becoming standard for the telephony services: Run several organizations on the same system. This saves overhead for virtualization each PBX and makes it easier to integrate the PBX into the network.

Reduced number of servers

Most organizations need much less than a modern server for their telephony needs. Putting multiple tenants on the same server uses the resource a lot more efficient without the need to virtualize the server along with other services. Thius avoid resource competition, which can negatively influence the user experience.

Multiple customers on same IP

Like many web servers, domains can share a single IP address for their services. The Vodia PBX determines which tenant is being addressed and automatically sends the request into the right domain. This is a key advantage of the multi tenancy compared to separate servers which need different IP addresses.

Security


Encryption has become one of the leading topics in running critical business infrastructure today. The PBX supports encryption since its version 1.0 and has added numerous features that help organizations avoid costly security breaches from outside and inside the network, based on open and verifyable standards that work with state of the art products of the VoIP industry.

Privacy

Communication with the PBX is encrypted using standard encryption algorimths based on TLS and SRTP. Secure provisioning minimizes the risk of stealing passwords during the provisioning process while still making it easy to pair devices with the system. The PBX also supports ZRTP for end-to-end encryption.

Stability


When running the PBX in unfriendly environments like the open Internet, the system needs to self-defense against scanners and malware. The system automatically blocks sources that are threatening the stability and sends reports to the system administrator.

Interoperability

Customers of the Vodia PBX can choose from a large range of available devices in the market. This makes it possible to pick and mix devices based on price, design, or simply taste and integrate them into the system. Soft phones running on all sorts of mobile and fixed devices can register with the PBX, from within the LAN or from the public Internet.

SIP endpoints

When using the SIP protocol, users can choose from traditional VoIP phones, cordless devices, softphones on smart phones, tablets or PC or even use the browser-based WebRTC protocol to communicate without installing any additional software.

SIP trunking

Choose from a large number of popular SIP trunking providers for simplified setup of credentials and SIP parameters. Support for popular SIP PSTN gateways is available if you want to use the PSTN to terminate your calls.

Provisioning

The automatic installation of VoIP phones and PSTN gateways makes up a large part of the OPEX for a telephony server. The Vodia PBX offers a large range of supported devices that can be provisioned automatically with the PBX inside the LAN and over the public Internet. This reduces the user-interaction and the trainnig effort for rolling out installations.

LAN-based provisioning

The PBX automatically detects devices as they are plugged into the network and lists them in the web interface, so that the administrator can configure them without touching them.

Cloud-based provisioning

When deploying phones over the internet, the PBX can communicate with servers from select vendors and redirect the phones to the PBX for the automatic provisioning of the device

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PBX FEATURES

First of all, the Vodia PBX is a private branch exchange (PBX). That means you can transfer calls, set up conference calls or queue incoming calls up. In a nutshell, the PBX connects trunks with extensions.

Extension

Extensions connect the users with the system. Because office staff is most important in most companies, it is essential to give users a powerful feature set to get their communication tasks done as efficient as possible. Usually every extension has a short 2, 3 or 4-digit number that can be called quickly inside the office. Every extension may have her own mailbox

Trunk

The term "trunks" originates from the old times when PBX were connected to the outside world through telecom wires, called trunks. In the Vodia PBX, those trunks are done using the SIP protocol, thus called SIP trunks.

Auto Attendant

When a caller calls a company, the auto attendant takes care about connecting the call to the right destination.

Mailbox

Mailbox. When a user is not available, the mailbox takes a message and delivers it to the user by sending a message waiting notification or by sending and email to the users account.

ACD Group

For groups with a lot of callers, the automatic call distribution stacks callers up and sends them to agents when they become available

Hunt Group

For not so busy groups, extensions can form a hunt group that distributes calls in a simple way to one of the extensions.

Conference

When more than two users need to talk, the conference room of the PBX can connect several callers into a audio conference.

Park Orbit

Instead of holding a call, users can also park a call until someone picks the call up from another extension.

Paging

Paging groups can send live or recorded messages to extensions. This is a very fast way of speading information around.

UNIFIED COMMUNICATION FEATURES

The PBX is an integral part of most business information technology infrastructure today. There are several ways the PBX connects users.

Sip Phones

There is a large range of SIP-compatible devices in the market. Depending on the requirements, users can pick the phone that best fits their requirements. The communication can be encrypted, with excellent quality, and as convenient as users expect it from a PBX extension.

Mobile Phone

Cell phones are widely available. They can be used in parallel with SIP phones, ringing both the phone in the office and on the mobile phone, depending on the time when the user wants that. Users can use smart phones or not so smart phones, just using the regular cell phone call without any apps installed. This makes sure that the voice quality is good when there is no wideband data connection available for a soft phone.

Email

When something happens, the PBX notifies the user in an email. Weather the user missed a call, has a new voicemail message or a technical problem occured, the PBX sends out an email to the user or to the administrator.

Text

In addition to email notifications, the PBX can also send out text messages (SMS). Those messages easily grab the attention of the user and even work when the user does not have a smart phone.

Web

The PBX comes with a built-in web server. The web server can notifiy the web client about changes, for example when a call comes in. It also supports the WebRTC (Web Real Time Communication) API, so that users can use the browser as a soft phone for making phone calls. This makes it possible to use the PBX from a very large range of devices like PC, smart phone and tablets.

Recording

Calls can be recorded and made available on the web interface. 3rd party tools can be used to upload recordings into separate recording archives.

ADMIN FEATURES

The administration features of the PBX help companies to minimize the cost for running the PBX service in their network. The system was designed for minimizing downtime and providing useful information on important parameters.

Networking

The Vodia PBX supports modern network protocols like IPv4, IPv6 with multiple adapters. It respects the operating systems routing table, which makes it possible to use it with mixed LAN/WAN setups, VPN and VLAN configurations.

NAT Support

The system takes care about translating internal addresses to routable addresses, so that devices that are behind NAT work with the system. The PBX can also be run behind NAT itself, patching the messages to look like the PBX had a routable IP address.

Multi Tenants

The system can handle more than one tenant * (Not Available only, for hosted PBX licenses).

Security

Calls can be encrypted using TLS, SRTP and ZRTP. An automatic intrusion detection help protecting the system from attacks.

Virtualization

The system can run in virtualization environments. Through the REST API it is possible to automate administrative tasks, such as creating or deleting tenant domains.

Logs

Logs on system and domain level help the administrator finding the needle in the haystack. The PBX is able to generate PCAP traces on a per-call bases, even when the calls are encrypted.

Reports

When something happens, the PBX sends email and text messages to the administrator. This helps detecting problems before the user becomes aware about it. Daily reports help documenting operations on a 24/7 level.

Business Phone Application

OFFICEEDUCATIONHOSPITALITYHEALTHCARE

Enabling the mobile workforce

The worldwide adoption of mobile devices like smartphones and tablets is shifting the business practices of most organizations from the older concept of job-on-site to a more flexible remote-worker idea. Technology convergence and increasing affordability are driving the demand for smart devices for personal and business use alike. Studies indicate that a sizeable workforce of most organizations is using mobile devices to connect to the corporate network as well as for accessing cloud services, in order to conduct their day-to-day business. The new active hub of businesses is slowly becoming wherever their workers happen to be and according to a recent Forrester study 66 percent of employees use two or more devices for work activities each day.

Vodia's built-in mobility features are designed to overcome the challenges of device agnosticism by providing secure and reliable access to the company resources-anytime, anywhere, on any device-regardless of whether the device is owned by the company or the employee. Vodia's enterprise mobility functionality allows your workforce to become more productive by eliminating travel times and giving them the freedom of bringing their own devices (BYOD), which ultimately reduces the equipment costs for the organization. With Vodia PBX now your employees can access the full suite of your Vodia communications platform using mobile devices of their choice, from any location (office, home, hotspots), and on any network (WiFi , 3G/4G, or cellular).

Key Benefits

Reduce costs with BYOD. Reduce equipment costs for your organization by adopting Bring you own device (BYOD) schemes. Your employees can stay connected to company communications at all times using their own fixed or mobile devices whenever, wherever weather connected through the Internet or telephone network.
Boost productivity. Less travel time means more time spent on business tasks. Why have your employees go through long commutes when they can stay equally productive outside the office. Boost productivity of your organization by providing your employees with the independence and flexibility to stay connected to company communications from anywhere, anytime.
Improve customer satisfaction. Improve service levels and customer satisfaction by interacting with customers in real time whether in the office or on the road. With advanced find-me/follow-me functionality, you can be sure customers are directed to the most suitable agent even when they are not in the office.
Accelerate sales. Closing a sale has a lot to do with customer confidence. Customers appreciate one-call resolution and timely response to inquiries. An integrated mobile workforce can greatly contribute to sales closures, solving problems, responding to urgent requests more efficiently and building customer satisfaction. Earning customer confidence can ultimately win more sales, service calls and contracts.
Remain competitive in your industry. Enterprise mobility is not just a buzz word but a necessity for the modern day enterprise. Adopting current technology trends keeps your organization at the cutting edge of best business practices and keeps you business processes up-to-date helping you maintain an edge over your competition.
Enable timelier decision making. Improve coordination and build a better business by providing your employees with the flexibility to communicate and collaborate with other employees, partners, suppliers and customers regardless of location and time. Enable quicker decision making, save time and avoid unnecessary costs incurred due to job delays (e.g. service level agreements (SLA) penalties).
Build a professional image. Enabling your mobile employees to call customers with your central corporate number or their individual department's number from their personal mobile devices builds a sense of professionalism and improves customer perception. Receiving calls on your advertized business number and redirecting calls to off-site employees ensures 24/7 availability and accelerated response time for the entire organization.

Specific solution for education

Schools and other educational institutions are different from ordinary businesses. Their communication requirements are much about protecting students and staff, and their public areas are much more vulnerable to abuse. A prank emergency call can not only cause significant costs to the institution, many of those call can numb the early responders when there are real emergency cases. Having reliable and fast communication paths in the case of real emergency can make a significant difference. And providing teachers the way to communicate efficiently with the parents without giving up their privacy improves information flow in the day to day work.

Vodia's PBX solution provides educational institutions with the technology to help teachers and students at schools and universities communicate effectively in today's multicultural and global environment. Vodia's feature rich PBX platform helps education institutions improve their communication, increase security, boost productivity, and reduce costs by consolidating their communications services into a single platform. With features such as paging, voicemail-to-email, find-me/follow-me, conferencing and intercom, education institutions can now embrace the 21st-century learning environment.

Emergency calls

Prank calls are a central problem in schools and other institutions where students spend unsupervised time in classrooms. They cause significant costs for emergency response units and they reduce attention to real emergency situations.

With the Vodia PBX, you can selectively record calls to emergency numbers, so that students can be identified by their voice. You can also include front desk personell in the call, which can serve screening functions. Involving school staff in emergency calls also improves services when response uinits arrive at the site, avoid time consuming navigating through the building and first aid.

Key Benefits

Deployment ease. Migrate to IP painlessly through a completely software based solution that eliminates the need for any specialized hardware. Automatic plug and play of end devices enables zero-touch management for the IT department to administer a large pool of endpoints efficiently.
Improved productivity. Increase productivity and administrative efficiencies of the front-desk staff with intelligent call routing and IVR functionality while ensuring better staff, student and parent communication.
Conferencing. Improve student-teacher and parent-teacher interactions with multi-channel conferencing while eliminating costly expenditure on conference calls. Students who need help with an assignment can simply set up conference calls with teachers. Parents may discuss grades, attendance, behavior, and other matters with teachers.
Enhanced collaboration and mobility. Improve staff coordination through enhanced user presence enabling staff members to keep a track of their colleagues and the best way to reach them (phone, email or chat). Ensure 24/7 connectivity for administrators with built-in mobility features including find-me/follow-me, making sure they stay connected to the communications platform even when off campus.
School announcements. Broadcast important announcements and emergency alerts to the entire school through intercom and group paging with the touch of a button. Save the additional cost of installing a separate paging system by broadcasting announcements to IP phones and overhead speakers with paging capability built into to the Vodia PBX platform.
Directory services. Enable teachers, students and parents to easily locate and reach people using the school's online directory available on the Vodia PBX system. Directory entries may include telephone numbers and email addresses as well as other information provided by the individual (i.e., major, student status; department, work title).
Teacher privacy. Teachers can have their own telephone number that gets connected with their mobile phones, without releaving their phone numbers.
Cost savings. Lower your school's telephone bill by more than 60% by eliminating redundant leased voice lines and consolidating institution wide communication into a single platform.

Hospitality

The hospitality industry comprises of lodging, event management, restaurants, catering, recreation and other sectors. The lodging sector is a part of the hospitality industry that provides guests with accommodation services during business or leisure trips and making sure that their stay is as comfortable as possible. Businesses in the lodging sector include hotels, motels and motor lodges, resorts, bed and breakfasts (B&B), caravan parks, hostels and serviced apartments.

The current trends in modern technology have not left the hospitality industry untouched either. The latest trends in the hospitality industry indicate that speed and precision have become a major requirement in this sector too. Fast is the new buzz word; Fast bookings, Fast check-ins, Fast and Free WiFi and Fast responses to customer service needs. Millennials or Generation Y consumers are driving hoteliers to upgrade their services and amenities to match their expectations of value, innovation, immediacy, convenience and mobility. Modern day guest's definition of a great stay experience now includes amenities such as free Wi-Fi, online bookings, mobile apps for managing bookings and ordering room service from in-room tablets. Hotels that are adopting the newer technologies faster than their competition are not only becoming more appealing to guests but are also successfully increasing the profitability and efficiency of their property.

Special features for hospitality

  • Check in/out room: After a guest checks out, clear the mailbox, call lists and other data that the next guest should not see.
  • Maid codes: The maid can use the room phone for example to set the flag that the rooms has been cleaned.
  • Post call charge: A simple CDR mechanism is available that emulates the RS-232 connection from legacy systems.
  • Credit limit for guests Define how much cost can be caused by the room's guest phone.
  • Do-not-disturb: Keep the do not disturb in sync between the room and the phone system.
  • Restrict phone: Define what numbers a guest can call, for example which other extensions are available.

Today one of the most essential upgrades for the hotel IT infrastructure include the phone system (PBX) and the Property Management System (PMS). The PMS is essentially the software used in hotels for automating the operations of the property such as processing reservations, guest check-ins and check-outs, integrated invoicing and automating housekeeping functions. Both the PBX and PMS systems are going through a rapid modernization trend in the hospitality industry. Most of the hotels are upgrading their phone systems to IP based PBX systems to benefit from the advantages of the IP technology. Traditional Property Management Systems (PMS) are also being replaced by more modern IP based systems that can seamlessly integrate with other IP based systems and services.

Vodia's PMS integration functionality allows the Vodia PBX to integrate with over 70 compliant PMS systems used in hotels and other hospitality environments. The PMS functionality enables the Vodia PBX and the PMS to synchronize the status of guests, rooms and other housekeeping functions between the PBX and the front desk. For example, a guest check-in automatically updates the Vodia PBX to log all calls placed by the guest during the stay and include the phone bill in the guest's invoice at check-out time. Maid codes initiated by housekeeping from the room phone automatically notify the front desk that the particular room has been cleaned and is ready for the next guest. Guest extensions can be set to Do not Disturb in case the guest does not wish to receive any calls. External calls for any guest can be restricted by setting a credit limit for the guest at the front desk which automatically notifies the Vodia PBX to restrict calls for the guest accordingly.

Key Benefits

One entry point, your PMS. Your rates, availabilities, guest names, check-in/check-out dates and other amenities are normally in your PMS/RMS so why copy them manually into an external system when all this can be done automatically. You can now notify your phone system automatically when a new guest checks-in or when certain phone functions are to be restricted.
Increase efficiency. Increase the efficiency of your property and staff by saving time lost on manual duplicate entries into supporting IT systems. No need to copy guest details, rates, availability, phone usage and credit limit from your PMS into your phone system. They are synchronized automatically between the Vodia PBX and the PMS via our reliable two-way interface.
Automate housekeeping. Synchronize room availability with the front desk by automating housekeeping functions. Avoid overbooking by staying up-to-date with the actual availability of the room. Maid codes initiated from the hotel rooms automatically notify the front desk when the room is ready for the next check-in.
Cost savings. Integrating Vodia PBX with your PMS system allows your property to make use of Internet based SIP trunk for external calls, resulting in significant costs savings for the property which can be passed on to the guest to compete more effectively in the industry. Multi-property hotel chains can further lower infrastructure costs by integrating all on-site PMS systems to a single Vodia PBX system in the cloud.

High quality patient care

Good communication is the building block of any patient-provider relationship. Research indicates that patients base the perceived quality of the healthcare they receive largely on the quality of their interactions with their healthcare team. As technology continues to evolve, healthcare organizations also need to constantly improve their business processes to stay competitive in the industry and deliver better patient care.

Vodia's all-in-one communications platform software delivers substantial advantages in the healthcare sector by enabling primary care physicians, specialists and health care organizations to improve communication, reduce operational costs and ultimately deliver high-quality patient care through a fully integrated communications solution. With Vodia PBX platform, health organizations can improve patient flow through a consolidated communications platform that can lead directly to a reduction in patient waiting time, improved staff coordination, and ultimately leading to an improved patient experience and better clinical outcomes.

Key Benefits

Improved patient care. The tedious tasks of managing patient interactions and workflow management can be fully automated allowing your healthcare staff to focus on what they do best; provide patient care and improve quality of service for your organization.
Higher productivity. Improved workflows and collaboration between clinicians and administrative staff can help yield increased productivity and efficiency for your healthcare organization.
Staff mobility. Your healthcare professionals can access their communications resources from any location on any device of their choice, enabling them to work efficiently even when they're not on the hospital premises. With the find-me/follow-me features, clinicians can be reached 24/7, and receive alerts and notifications immediately and directly on their preferred device no matter where they are.
Increased revenue. By consolidating communications platforms and services, your healthcare organization can decrease the operational costs of IT by reducing overhead staff and allowing your IT department to spend more time and resources on other important tech issues. Improved clinical workflows and staff efficiencies can further generate additional revenue for the organization.
Improved care team collaboration. Improved staff collaboration through multi-channel conferencing enables your clinicians to make timelier decisions. Patient interactions can be archived on-premise or in the cloud to become part of the patient history which can be accessed organization-wide by all staff members.
Secure communications. All clinical communication is delivered securely within and outside the healthcare organization, with full data encryption and privacy, enabling your organization to adhere to the stringent requirements of security within the healthcare sector.
Staff training and education. Unified collaboration can provide hands on exposure, experience and mentoring to your healthcare interns through live coaching during patient interactions helping them gain excellent professional experience and develop transferable skills. With Listen-In and Teach modes, your more experienced healthcare staff members can include new staff members or internees in live patient interactions and prepare them for future patient workflows.